0191 221 0402


2nd Line Support Analyst Full Time

2nd Line Support Analyst, Gateshead
To £32,000 plus comprehensive package of benefits

Reporting into the Business Analyst, the Support Analyst role will oversee a varied product base, utilising Microsoft technologies to support responsive, innovative web applications developed for a broad customer base.

Main duties and responsibilities include:
– Resolving 2nd line support issues for a suite of systems utilising MVC 5, C#, Bootstrap and SQL Server
– To take ownership of issues raised by the C&C Group Helpdesk. Individually progressing issues through to completion or escalating to the development team for resolution. Managing priority, severity, customer expectations, within agreed SLAs
– Document changes and fixes, maintaining software documentation/versions including functional specifications to reflect these changes/fixes
– Maintaining the source code repository using Tortoise SVN, branching and merging changes when required
– Liaising with customers in a professional and courteous way with the ability to explain issues in a non-technical manner and building trust relationships with endusers
– Interrogating data from various back-end services and databases using T-SQL
– Staying plugged into emerging technologies/industry trends and applying them into operations and activities
– Preparing handover documentation for projects

The succesful applicant will have most, if not all of the following skills and experience:
– Proven experience with C#, HTML5/CSS, ASP.NET, MVC 5, Bootstrap,
jQuery and Microsoft SQL Server. This does not need to be in a commercial environment and all valuable experience will be considered.
– An understanding of how web applications work including security, session management, and best development practices
– Experience of relational database systems and database management tools (ideally Microsoft SQL Server Management Studio)
Aggressive problem diagnosis, logical thinking and creative problem solving skills
· Knowledge of and exposure to debugging code in Microsoft Visual Studio
· Strong organisational skills, with the ability to prioritise and juggle multiple tasks within the constraints of defined service levels
· Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
· Attention to detail and diligence in maintaining and updating the service desk system
· Upon employment, a sound awareness of the Company’s Information Security and Quality management systems.

As well as a competitive salary and proven opportunities for career advancement, our client offers:
· 25 days holiday per annum (plus Bank Holidays)
· Private Pension Scheme (after completion of probation period)
· Comprehensive Private Medical Cover (after completion of probation period)
· Free on-site parking
· Relaxed and friendly working environment

Job Overview

  • Date Posted: Posted 8 months ago
  • Location: Gateshead
  • Job Title: 2nd Line Support Analyst
  • Salary: £28000 - 32000
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