Our public sector client based in Newcastle Upon Tyne have an exciting opportunity for experienced Customer Service Advisor to join their busy team.
Hours Full-time rotational Shift Patterns
Purpose of the role
Provide an excellent call handling service to a range of inbound and outbound telephone campaigns
Excellent customer service, empathy and rapport building skills.
Able to ask questions to understand customer needs and sell the benefits of our services.
Comfortable in a target driven contact centre/control room environment, able to dispatch staff, monitor the safety and security of buildings including managing door access systems, intercom systems, and CCTV systems.
Ability to remain calm and make decisions in a challenging environment.
Ability to liaise with stakeholders such as police, fire service, housing management, and managers to escalate any relevant issues.
Able to diffuse difficult situations and prevent complaints reaching escalation point.
Confident in dealing with challenging customers.
Demonstrate a good standard of Maths and English.
Computer literate, experience of using PC’s to input and extract data.