0191 221 0402

Customer Service Team Leader Permanent

An excellent opportunity has arisen for a Customer Service Team Leader to join the an imports/ exports department.

The department are responsible for securing delivery of parts for the clients export business to various plants worldwide.


Dayshift role of 39 hours per week, however must be flexible and willing to work overtime as and when required.


The successful candidate will provide front line leadership in a small team using the warehouse management system to ensure that stock is received and shipped to meet customer requirements.

You will have responsibility for proactively expediting orders ensuring stock is correctly received and shipped to schedules. The post holder will manage customer and supplier issues ensuring on time in full is maintained to 100% accuracy. To achieve success you will be required to liaise directly with internal and external contacts across a wide range of departments within the client.

You will ensure that all daily and weekly KPI controls are monitored and kept within parameters set by Management and attend a daily team meeting to highlight issues, etc. Close liaison with customer personnel is essential and the post holder will be expected to attend meetings as necessary.

The department is an extremely target driven environment and therefore you will be expected to manage various high risk items as part of the role by developing close relationships with problem suppliers and customers; with a high standard of Customer Service Excellence.

Skills and Qualifications required

•Must have 4 GCSE’s C and above including Maths and English (or equivalent)

•The ideal candidate will have a background in Customer Services

•The ability to work to set deadlines, which can often be strict

•Must be self-motivated and an effective team player

•Must be enthusiastic and committed

•Excellent interpersonal and communication skills

•Have strong attention to detail and excellent organisational skills

•Have intermediate level IT skills (particularly Excel)

•Have a customer focused “can do” attitude

For more details, please contact Chris Steenberg on:

0191 221 0402 or

Job Overview

  • Date Posted: Posted 1 year ago
  • Location: Sunderland
  • Job Title: Customer Service Team Leader
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