My client is a leading specialist provider of Shopping Centre Gift Cards and they are looking to recruit a Customer Support Advisor who is fluent in Arabic and English to join their team.
Based in Newcastle City Centre, you will be dealing with inbound telephone calls, both technical support and customer service.
The successful applicant will be responsible for providing timely and effective first line technical support for our portfolio of 200 + tills and EPOS devices across the country, resolving technical faults with the tills and helping end users work through problems and use the devices effectively.
Additionally, the applicant will receive inbound telephone calls from gift card holders, providing information about balances, assisting customers with enquiries such as card activation or how to spend the card and resolving disputes or complaints.
The role will require a confident self starter, who will work to their own initiative in this critical area of the business as part of a relatively small and dynamic team, managing their own workload and actively introducing business improvements in process, systems and best practices.
For this role you should possess the following: –
-Fluent in written and spoken English & Arabic language.
-Excellent customer service skills, especially telephone manner, and ability to effectively manage and resolve disputes.
– Some technical knowledge of Windows operating systems and computer hardware.
– Competent use of Microsoft Office, particularly Excel & Outlook.
– Highly organised, able to prioritise and manage own workload without supervision.
This role will be 35 hours per week between the hours 06:00 – 22:00 over 5 days out of 7.