We are looking for a Field Enquiry Representative to work within a large debt recovery agency.The Field Representative will be home based and be required to work an area covering an allocated area (which may change according to areas around the South East /Kent area). Ideally the candidate will live in or close to these areas.
The purpose of this role is to visit customers in their homes and conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry. The successful candidate will provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role has two main aspects to it
Previous experience in a similar field based role would be advantageous, however full training will be given.
The candidate needs to be a good communicator, numerate and have the ability to prioritise and coordinate their workload geographically.
This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working.
We offer a competitive salary plus an on target bonus allocation of a company car, mobile phone, home set up (laptop printer/scanner) and a benefits package including pension, critical illness cover, health cash plan and death in service benefit.