An excellent opportunity has arisen for a Field Enquiry Representative to join a leading national law firm based in Birmingham
The Field Enquiry Representative will be home based and be required to work an area covering an allocated area (which may change according to workload) around the Birmingham area (postcodes B/WV/WS/DY Ideally the candidate will live in one of these areas.
The purpose of this role is to visit customers in their homes and conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry. The successful candidate will provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.
The role has two main aspects to it
Arranging and attending face to face interviews with individuals in their homes who are currently in financial difficulties, discussing their present and foreseeable future circumstances and agreeing and motivating the individuals into repayment plans with primary creditors.
Conducting enquiries on behalf of insurance companies with regard to motor insurance accident claims.
To process all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.
Manage workload in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work allocation, route planning and customer availability.
To record all customer contact accurately.
Treat all customers fairly (TCF), professionally and at within legislation and codes of practice.
Update account information (address / contact details).
Liaise with other departments on behalf of clients to resolve problems.
Record customer complaints and relevant information accurately in accordance with complaints procedure.
Follow established processes and procedures.
Work effectively as part of a team.
Maintain department standards at all times.
Previous experience in a similar field based role would be advantageous, however full training will be given.
The candidate needs to be a good communicator, numerate and have the ability to prioritise and coordinate their workload geographically.
This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working.
We offer a competitive salary plus an on target bonus allocation of a company car, mobile phone, home set up (laptop printer/scanner) and a benefits package including pension, critical illness cover, health cash plan and death in service benefit.