0191 221 0402

Customer Services

Mortgage Arrears Specialist Full Time

We currently have a fantastic opportunity with a leading national law firm, looking for a Mortgage Arrears Specialist to join them in their Manchester City Centre office.

This is a telephone based role, where you will be providing technical and practical support in dealing with the rehabilitation of customers in mortgage arrears, as well as servicing mortgages. You will be processing inbound and outbound calls, contacting customers with overdue accounts to rehabilitate accounts within defined timescales, recording customer contact on the collections system and updating client systems. You will be answering customer queries and possibly referring them for free money advice or independent legal advice.


There are rehabilitation targets which need to be met or exceeded, effectively and in line with client service levels, court processes and internal expectations, whilst also ensuring all work undertaken is in line with internal and client service level agreements. It’s important that you treat all customers fairly, professionally and act within legislation, compliance and codes of practice.


Our client is looking for somebody who has worked in a similar role, with an understanding of mortgage arrears. We are keen to hear from people with great verbal and written communication skills, who are IT literate (including MS Office) and able to work well within a team.
On offer is an excellent benefits package in addition to your competitive basic salary, including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days’ holiday (increasing with length of service), discounted online shopping, season ticket loans, and childcare vouchers.

Job Overview

  • Date Posted: Posted 11 months ago
  • Location: Manchester
  • Job Title: Mortgage Arrears Specialist
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