An excellent opportunity has arisen for a Mortgage Arrears Specialist to join a leading national law firm based Manchester City Centre.
The Role and Responsibilities
The main purpose of the role this telephone based role will be to provide technical and practical support in dealing with the rehabilitation of customers in mortgage arrears as well as servicing mortgages.
Ensuring rehabilitation targets are met and/or exceeded effectively and in line with client service levels, court processes and internal expectations.
To process inbound and outbound calls, contacting customers with overdue accounts to rehabilitate accounts within defined timescales.
To record all customer contact accurately on the collections system and update client systems where appropriate.
Answer customer queries and, where appropriate, refer them for free money advice or independent legal advice
Provide assistance to other colleagues within the department as and when required.
Ensure all work undertaken is in line with internal and client service level agreements.
Treat all customers fairly, professionally and act within legislation, compliance and codes of practice.
Skills and Experience
The ideal candidate will come from a collections background or have worked in a similar role within mortgage arrears
Have excellent customer service skills
Have great verbal and written communication skills
Be IT literate including MS Office packages
Be able to work well within a team
Excellent Benefits Package includes a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, discounted