An excellent opportunity has arisen for a Paralegal to join a leading national law firm based in Manchester.
The Role and Responsibilities
My client is a progressive financial services business.
The main purpose of the role will be to work productively and professionally, providing administration support for the department in a demanding environment.
Supporting with all aspects of a focused debt recovery process
To record all customer contact accurately on the collections system and update client systems where appropriate.
Answer client queries and provide status updates/advice in a professional and efficient manner whether this is via email communication or verbally via the telephone.
Provide assistance to other colleagues and departments as and when required.
Ensure all work undertaken is in line with internal and client service level agreements.
Treat all customers fairly, professionally and act within legislation, compliance and codes of practice.
To action and take ownership of work presented to you.
Monitor and update accounts with accuracy.
To ensure that the companies defined processes are followed.
Ability to work well in different areas of the Administration & Correspondence department.
To maintain accurate and current customer records.
To make legible notes on account screen that corresponds with customer conversation, where necessary.
To maintain department standards on a day to day basis on a number of accounts worked, and deadlines adhered to.
Flexible approach to work/ enjoys doing different tasks.
To act within legislation and codes of practice.
To action, all post received daily on accounts.
The successful candidate will possess a minimum of 5 GCSEs grades C or above (this must include Maths and English) or equivalent.
You will be an experienced administration professional with demonstrable experience of typing, data entry and a proactive approach to work.
You will possess excellent administration and organisational skills. You will also have strong communications skills including a positive telephone manner.
Previous experience in a similar industry would be advantageous.
In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with the length of service), discounted online shopping, season ticket loans, childcare vouchers.