0191 221 0402

Admin / Legal

Senior Technical Claims Handler Full Time

Solutions Recruitment are looking to recruit a Senior Technical Claims Handler to work within a Motor department for a prestigious organisation in Glasgow.

Providing technical and practical support in dealing with the recovery of insurers outlays; from issue of proceedings through to enforcement along with managing a team

Main Responsibilities: –

  • To take initial instructions from the clients and to advise, as appropriate on the legal action and all the alternatives, as appropriate, open to the client.
  • To be responsible for managing the daily activity of the team as well as ensuring the team delivers first class service to the areas of the business support.
  • To ensure the team is meeting the required standard to comply with the client and internal expectations and policies.
  • To provide professional and informative primary point of contact for all customers, clients and third parties whilst maintainingĀ the highest levelĀ of customer service.
  • Assist the Team Manager and the deputy with the co-ordination of resources, management of daily workloads and productivity as well as achieving service level standards and optimising staff levels and ensuring maximum number of inbound and outbound calls.
  • Provide technical support to the team and work provider on both procedural and liability issues.
  • Ensure delivery of all operational SLA’s and KPI’s as agreed with providers.
  • Provide training to team members on complex issues or change in law reforms.
  • To manage a complex case load of non-injury motor accident claims independently, ensuring compliance with service level agreements and court dates.

Ideally the successful candidate will have sound knowledge of the Motor Insurance claims together with a confident and positive attitude in a very busy work environment.

Experience of working in a similar role or have a background in the Motor/Insurance/PI/Debt Recovery or Credit Hire sectors along with excellent team leader / management experience would also be considered.

Job Overview

  • Date Posted: Posted 1 year ago
  • Location: Glasgow
  • Job Title: Senior Technical Claims Handler
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